Summary

Join our newly launched Career Discovery Programme that offers you a unique opportunity to explore the world of travel. Over the course of two years, you’ll rotate through four key areas of our business, customer Service, operations, sales, and transport, giving you a deep understanding of how a travel company runs behind the scenes.

Embark on your travel career with Riviera Travel’s Apprenticeship Programme!

This isn’t just an apprenticeship, it’s your ticket to discover the world of travel from the inside out, earn a nationally recognised qualification, and explore where your future could take you. No two days are the same. One day you could be helping a guest book their dream holiday, the next you might be working to ensure they have a seamless 5-star experience or stepping in to solve unexpected issues with confidence and care.

Customer Service:

• Be the calm, helpful voice at the other end of the line. You’ll support guests post-booking, helping with room and flight requests, cancellations, or travel documents, always delivering five-star service with a smile

Sales:

• Get to know our holidays inside-out and match guests with their dream trip
• You’ll build rapport, answer enquiries, and turn interest into bookings, whether on a call, by email, or via live chat, all while working towards personal and team targets

Transport:

• Behind every great holiday is great planning
• You’ll liaise with airlines, manage group bookings, seat allocations, and assist with schedule changes
• This rotation offers a real insight into the detail and pace of coordinating complex travel

Operations:

• Make sure everything runs like clockwork
• You’ll help prepare tours and cruises, support Tour Managers and Cruise Directors, and jump into action when unexpected issues arise while guests are travelling

Why choose Riviera?

• Award-winning company with a reputation for excellence
• Supportive culture where everyone matters
• Real responsibilities from day one - you’re not just making tea!
• Mentoring and development to help you grow professionally and personally
• A qualification that sets you up for the future

Whether you're leaving education, starting fresh, or looking for a new challenge, this is your chance to build a career you’ll love.

Employment

Employer

Established for over 41 years, Award-winning escorted tours, cruises and solo holidays based in Burton on Trent.

Training Provider

Training To Be Provided

What you’ll get:

• Hands-on experience across four different departments
• Regular mentoring, feedback, and personalised development
• A clear path to grow within the business post-apprenticeship
• The chance to work for an award-winning travel company, surrounded by people who love what they do
• Level 3 Business Administrator apprenticeship standard (can include Level 2 elements if required)
• Level 2 Functional Skills in maths and English (if required)
  
  This apprenticeship is delivered through a combination of Work Based Assessment and day/block release
• The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested

How To Apply

To learn more about this apprenticeship vacancy, and for instructions on how to apply, please view the vacancy on the GOV.UK Find An Apprenticeship Service.