Apprenticeships

Customer Service Apprentice Level 3

IBSTOCK BRICK LIMITED West Midlands

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Apprenticeship Level

Customer service specialist (level 3)

Apprenticeship Standard

Summary

Looking to build an exciting career in customer service? Join us at Ibstock plc as a Level 3 Customer Service Apprentice and take your first step toward a rewarding career in customer relations. This comprehensive programme will equip you with a Level 3 Customer Service Specialist Apprenticeship, providing hands-on experience and expert mentorship.

What you’ll do at work

Responding to customer enquiries, pricing requests, delivery information and samples by telephone
Checking of addresses, pricing, discount, product and haulage availability
Entry of quotations, sales orders, sample requests and schedules
Investigating credit requests and additional invoices.
Ensure that regular and accurate updates are made on the company
CRM package
Liaising with transport
Order book and schedule clearance
Checking of acknowledgements
Soft sales, working with the external team and customers to promote stocks and increase sales

Employment

£18,000 a year

Wage

37.5

Hours Per Week

1 Jul 2025

Expected Start Date

Typical working days are Monday - Friday, 8.00am - 5.00pm.

Working Week

1 Year 4 Months

Expected Duration

Employer

IBSTOCK BRICK LIMITED

Employer Name

https://www.ibstock.co.uk

Employer Website

Lodge Lane Factory, Lodge Close, Cannock, West Midlands, WS11 0LW, West Midlands

Employer Address

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At Ibstock, we don’t just manufacture building products—we’re innovators, designers, and engineers shaping the future of construction. With over 2,300 employees, we enable the creation of inspiring spaces to live and work. Committed to a net-zero future, we invest in the latest technologies and sustainable solutions to stay ahead in our industry.

Training Provider

SR APPRENTICESHIPS LIMITED

Training Provider

Training To Be Provided

An apprenticeship includes regular training with a college or other training organisation.
At least 20% of your working hours will be spent training or studying (6 hours per week).
All training will take place online with the training provider whilst based at the sales office.

Desired Applicant

Skills

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative

Qualifications

English Literature/Language GCSE (4-9) Essential, GCSE Mathematics GCSE (4-9) Essential

How To Apply

To learn more about this apprenticeship vacancy, and for instructions on how to apply, please view the vacancy on the GOV.UK Find An Apprenticeship Service.

VAC1000321253

Vacancy Reference Number

7 Jun 2025

Application Closing Date

APPLY VIA GOV.UK