Description
Workers in this unit group receive and respond to telephone calls from potential clients and existing customers regarding the products and services offered by an organisation.Main Tasks
- Answers incoming telephone calls from existing or prospective customers;
- Interviews caller to establish the nature of any complaint or the requirements of the client;
- Informs existing and potential customers on any immediate action to be taken, and refers the matter to a more senior member of staff if necessary;
- Advises on services available and sells additional products or services;
- Maintains details of calls received, the action taken as a result of a call and updates customer database as required;
- Arranges for field staff to visit the caller if further assistance is required.
Qualifications
There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.UK Prospects
113100
Workforce Size
14.29%
Predicted growth 2025 - 2035
Related Job Vacancies
Related Apprenticeships
Related Courses